COVID-19/Infection Control Info

Reactive Works

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365 days
a year

We deliver our service with direct service engineers along with specialist partners to ensure your laundry & kitchen remains operational 365 days a year.

Same day next day response

Site attendance SLA shall be expected within 48 hours to all jobs other than quoted and planned works.

service line

Our service desk is always on hand for support and advice with your laundry and kitchen catering equipment solutions. We can also provide bespoke call logging and monitoring services.

Reactive and proactive work offerings

Our REACTIVE commercial laundry repair service is offered to maintain and repair all models of commercial laundry equipment anywhere within the UK. We deliver our service with direct service engineers to ensure your equipment remains operational.

Our SLA can be expected with 48 hours of placing a call of a reactive works base. Our office support is 9-5 pm, however out of these hours we are monitoring and still scheduling callouts. We even have WEEKEND COVER both in our support desk and engineers on the road. 

CUSTOMER CARE is also fundamental to the success of our business. We care deeply about what we do and go to great lengths to ensure that we provide all our customers with the best possible bespoke solutions. Our unparalleled approach to customer care sets us apart from our competition.

It is important to be REACTIVE but we also focus on being PROACTIVE, our service engineers have a preventative approach; having a strong eye they report any potential issues to prevent your equipment failures and unnecessary downtime. 

To place a service call

Or simply enquire further regarding our reactive works procedure please contact using the information provided. 

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